Exchange & Replacement Policy
Your satisfaction is our utmost priority. Learn how our replacement process works.
🛡️ 7-Day Replacement
Free replacement guarantee if your jewelry arrives damaged or missing stones during transit.
📹 Unboxing Video Proof
A simple continuous unboxing video helps us fast-track your replacement claim instantly.
💎 Hygiene & Safety First
Articles used, worn, or sprayed with perfume are non-exchangeable due to hygiene reasons.
⚡ Quick Claim Resolution
Approved replacement orders are dispatched within 48 hours of claim verification.
How to Claim a Replacement (3 Steps)
Record Video
Record a continuous parcel opening video showing the outer label and the damaged piece.
Send to Support
Share your order ID and the video on Instagram @aonejewellery2026 within 48 hours.
Get Fresh Item
Once verified, a fresh replacement piece will be dispatched directly to your doorstep.
1. Eligibility for Replacement
- Damaged in Transit: If any gemstone, zarkoon, or chain link is found broken upon arrival.
- Incorrect Article: If you receive an item different from what you originally ordered.
- Time Limit: Claims must be submitted within 48 hours of delivery to qualify for a free replacement.
2. Non-Exchangeable Articles
- Items damaged due to perfume sprays, water exposure, or rough personal handling.
- Custom bespoke bridal sets produced on special client requests.
- Sale/Clearance articles with promotional discount tags.
Have Questions Regarding Your Order?
Message our concierge team on Instagram @aonejewellery2026 or email info@aonejewellery.com.